1. General Conditions

Please be aware that our products are digital gift card codes that, once bought and delivered, cannot be returned nor refunded, except when the product is faulty, defective, or non-redeemable. So please make sure to select the right product, with the right country code and/or in the right currency before you purchase it, as we cannot take products back, nor refund or exchange products that have already been paid for and successfully delivered.

We do, however, give a warranty on the redeemability of the digital codes we deliver. In case the delivered code is not working, we will do everything to help you solve that problem. Our customer service can be reached through email at support@topgift.io.

The request must be submitted to Topgift.io within 14 days from the date of purchase of any faulty or defective goods. Failure to do so will automatically forfeit the customer’s right to make any refund or exchange.

Topgift.io shall process the User’s Refund/Replacement Request Form as soon as it is reasonably practicable. Response times will vary depending on the stated reasons for the request. In any case, Topgift.io shall notify the User of the outcome of the request in accordance with the timescales set out herein.

NOTE: Submission of a Refund/Replacement Request does not guarantee that the User’s request will be satisfied.

2. Cancellation Policy

A customer may request cancellation while the order is still Pending or On Hold, provided that the digital product has not yet been delivered or made available.

A cancellation request does not guarantee cancellation. Topgift will determine whether the order can still be cancelled based on its processing status.

An order may also be cancelled by Topgift following a review and decision by the Security Department, including where:

• required verification has not been completed;
• payment cannot be confirmed;
• security or compliance concerns arise;
• the product is unavailable;
• the order cannot be fulfilled;
• cancellation is required by a payment provider, product supplier, applicable law or competent authority.

Once a digital product has been delivered or made available to the customer, the order can no longer be cancelled.

If an order is cancelled before delivery, any applicable refund will be processed to the original payment method in accordance with the Refunds section of this Policy.

3. Refunds

The refund can be applied exclusively to the payment method used for the purchase. The refund timeframe depends on the selected payment method by the user.

Any additional service fee (i.e., payment processing fee) incurred by Topgift.io as a result of the refund will be covered by the customer.

For example, payment methods such as Credit/Debit cards processed via ZEN are irrevocable; thus, funds are considered withdrawn rather than on hold. In this case, the payment processing fee is taken by the payment operator, and it cannot be reimbursed.

If an order is cancelled before the digital product has been delivered or made available, an applicable refund may be issued in accordance with the Cancellation Policy.

For products that have already been delivered, refunds are only granted if the product is confirmed to be faulty or non-redeemable and cannot be replaced, except where otherwise required by applicable law. Otherwise, all sales are final.

4. Chargebacks

Topgift.io expects the User to contact it using Topgift.io contact details to resolve any problem or issue related to his/her payments before the User makes any Chargeback request. This Section does not affect any rights and/or claims that the User may have against the bank/financial institution.

Topgift.io will investigate any Chargeback requests made by the User and in response will inform the User’s Issuing Bank whether any Service or Transaction has been canceled.

Topgift.io reserves the right to suspend the User’s account and lock the User’s Funds during the chargeback investigation procedure.

5. Refund/Replacement Request Form

To request a refund, please send an email from the registered account with the following information to support@topgift.io:

• The order number,
• The product name,
• A description of the issue, and
• Screenshots or logs showing the code error or redemption attempt.

6. Governing Law

This Refund & Cancellation Policy is governed by the same law and jurisdiction as the Terms and Conditions of Topgift OÜ.

TOPGIFT OU

Registry code: 16385730
Address: Tornimäe tn 3 // 5 // 7, Tallinn, Estonia, 10145