FAQ
How do I register?
If you want to register an account, click on the “Sign Up” button and fill in the required information.
- Enter your e-mail address and password.
- Confirm your email.
How do I secure my account?
Invent a random symbol password and remember it. Use multiple character types to make your password even stronger.
I have forgotten my password, what can I do?
You can restore it using the password recovery option.
How long does it take to complete the order from start to end?
Usually, it takes up to 5 minutes to gain the gift card. Please contact our Support Agents for details.
Do I need to verify my account before proceeding with an order?
No, verification is not mandatory. However, if you wish to increase your limits, you will need to pass the verification.
What do I need to do to verify my account?
You will need to submit photos of specific documents to confirm your identity.
Can I cancel my recent order/s if the payment already has been sent?
No, if you have already made a payment using the selected payment method then this order is considered as completed and can’t be canceled
Can I cancel my recent order if the payment hasn't been done?
Sure, you have the option to cancel your unfinished order in the “My Orders” section.
Can I reopen a canceled order?
Unfortunately you can’t reopen a canceled order.
Where are you located?
We are located in Estonia .
What payment methods do you accept?
Currently, we offer an option to purchase our products using Neoserf, Visa, and Mastercard. Stay tuned – the number of supported payment methods is constantly increasing!
My IP was blocked from accessing your site, what should I do?
If you have received an error saying that your IP is blocked please make sure:
- You are not using VPN or Proxy.
- Clean cookies and cache.
- Try to use a different browser.
- You’re not trying to register/use our page from one of these countries.
If you have tried all of the above and still experiencing issues please contact our Support Team.
How do I know if I can buy/register from my country/region?
For the time being, registrations, as well as purchasing is not available to users from these countries or regions:
- Afghanistan;
- Albania;
- Barbados;
- Belarus;
- Burkina Faso;
- Cambodia;
- Cayman Islands;
- Central African Republic;
- Cuba;
- Democratic Republic of the Congo;
- Ethiopia;
- Gibraltar;
- Haiti;
- Hong Kong;
- Iran;
- Iraq;
- Jamaica;
- Jordan;
- Lebanon;
- Libya;
- Mali;
- Morocco;
- Mozambique;
- Myanmar;
- North Korea;
- Panama;
- Philippines;
- Russia;
- Senegal;
- Somalia;
- South Sudan;
- Sudan;
- Syria;
- Tanzania;
- Türkiye;
- Uganda;
- United Arab Emirates;
- Venezuela
- Yemen;
- Zimbabwe;
- Geographies with unrecognized or disputed status.
When I try to activate my product key I receive an error, what should I do?
- You are activating your gift card on the appropriate platform;
- Double-check if the code you typed in is correct;
- Please note that each gift card is region locked product, double-check that you are purchasing the correct region product, before buying.We won’t be able to make a refund, in case you bought a product which is not accepted in your country.
Where can I find the purchased code?
After the successful purchase, you will receive your product key in 2 ways and can check it via:
- Your Topgift account, “My Account” section. To view the key click on “View” and you will be redirected to the order information where you can find “Your digital license(s) subsection and find the purchased code key.
- In your written email containing the purchase confirmation, you will receive the direct link to the order including all necessary information.
